Learn More About Where You Stand - Tenant FAQs

Supporting our clients and team, is the number one priority across our Stockdale & Leggo network. During these challenging and unprecedented times, we are seeking to be the go-to resource for our current and potential tenants and landlords; always available to answer any of your questions. Listed below are some of our most frequently asked questions for your assistance. Please reach out to one of our agents if you have any further questions, they will be sure to help you while practising safe social distancing.

How can I be in touch with my Property Manager or local Stockdale & Leggo office?

Give us a call! Our office phones are all still in operation, as well as each of our direct mobile numbers. Alternatively, feel free to send either your property manager or local office an email. We are also happy to do a video call if you would prefer a good old-fashioned face-to-face conversation.

Have my rights changed as a tenant?

Don’t fret, despite the changing climate, your rights have not changed! Both Tenants and Landlords must continue to abide by the Residential Tenancies Act 1997. However, certain temporary measures may be put in place by the State and Federal governments that relate to your tenancy. The best place to keep up to date with this information is: CAV - Coronavirus and Tenants Rights.

Will routine inspections be taking place?

While face-to-face routine inspections have been postponed for the immediate future, your property manager can arrange a virtual property inspection via Zoom or Skype call. Otherwise your inspection will be moved to a date in the future when Social Distancing measures have eased. Your property manager will be in touch to discuss this with you.

What is the new process for open for inspections?

Open for inspections are looking slightly different at the moment. Rather than physical inspections, our agents are now offering private one on one inspections.If you would prefer, a virtual tour is also available to you. Anyone attending a private inspection must comply with the Government’s latest regulations, including abiding to Social Distancing practices of 1.5 metres distance from each other, and maintaining the highest standards of personal hygiene. We ask you to please avoid entering the property if you have:

  • Are feeling unwell or developing flu-like symptoms;
  • Have recently returned from overseas travel;
  • Have been in contact, or living with anyone that has recently returned from overseas

These precautions have been set in place to clear what is considered the optimum incubation period the virus requires to present symptoms that may indicate that you have contracted the Coronavirus.

If you have abided by the rules on a 14-day isolation period based on the aforementioned, and have no present symptoms of the Coronavirus, then entry to the property will be allowed.

These measures also apply if your property is currently being sold and your property manager is running sales inspections. All auctions will also be held online as per government instruction.

What about if I need maintenance completed at my house?

If you so happen to require maintenance during this period, please contact your Property Manager as per usual. They will organise for the relevant tradesperson to assist you. Currently there are no restrictions in place prohibiting tradespeople entering your home. However, they must comply with the number of tradespeople within the home at any given time, whilst adhering to social distancing practices and a high standard of personal hygiene.

Can I be evicted if I can’t pay my rent?

While Tenants and Landlords must abide by the Residential Tenancies Act 1997, the Government is encouraging Landlords and Agents to be considerate and show compassion during these challenging times, and for Tenants to open channels of communication and work together with their Landlords.

The Federal Government announced that there will be a six-month tenancy eviction moratorium for tenants who are experiencing financial distress as a result of Coronavirus. Please see our blog titled https://www.stockdaleleggo.com.au/blog/view/what-does-a-tenancy-eviction-moratorium-mean-for-you for more information.

What happens if I have lost my job and need to move out of a fixed term lease?

Reach out to your Property Manager as soon as you can in this instance, at Stockdale & Leggo we are always here to help. If you need to vacate your property due to loss of employment or income, speak with your agent to see if an agreement can be made. If your Landlord cannot see to this, you are able to apply to VCAT to end the lease based on severe hardship.

Can I reduce or defer my rental payments?

Your Property Manager will guide you through this process, just reach out to them and explain your situation. If you are experiencing financial hardship as a result of the Coronavirus, then we have a process in place to help you through this. Please reach out to your Property Manager.

Any advice contained in this article is of a general nature only and does not take into account the objectives, financial situation or needs of any particular person. Therefore, before making any decision, you should consider the appropriateness of the advice with regard to those matters. Information in this article is correct as of the date of publication and is subject to change.